RETURNS & EXCHANGES
We want you to be happy with your Buck knife. If you purchased from our website or Buck Factory, and for any reason, you are not satisfied, send your Buck back to us. This excludes Custom Knife Shop orders, no returns are accepted for Custom Knife Shop orders, unless your custom knife is defective.
All returns must be in their original Buck Knives box. Please include the packing slip as a reference to your order. If you are interested in exchanging your product, include a note describing the model you would like instead. If you have any questions, please email Support@buckknives.com.
Please send your return to:
BKI
Attention: Consumer Sales
660 S. Lochsa Street
Post Falls, ID 83854
WARRANTY & REPAIR
Instructions for sending your product in for evaluation:
Step #1
Prepare your knife for shipment. For the safety of our technicians, please clean away any dirt or debris such as blood or animal matter from your knife.
Step #2
Package your knife securely in a box or padded envelope. Be sure the knife cannot move or shift while inside the package. Please make sure there are no loose blades that will fall out and harm a technician. Shipping your knife in a regular paper envelope is NOT recommended, as the knife could easily fall out and get lost. Buck Knives is not responsible for lost or stolen knives. Please do not use popcorn foam when shipping.
Step #3
Please fill out a repair form to print and include with your knife. Please be sure to fill out every section.
Step #4
Send your warranty package to:
BKI
Attention: Warranty
660 S. Lochsa Street
Post Falls, ID 83854
If you have any questions about our warranty process, please email Warranty@buckknives.com.
Buck's Shipping Policy
FREE Ground Shipping on USA orders over $99.00!
UPS and FedEx only accept physical addresses, not P.O. Boxes. Please choose Ground Shipping if you wish to ship to a P.O. Box or APO.
Expedited Orders
All expedited orders must be placed by 12:00 pm PST Monday - Thursday and 10:00 am PST on Friday. Orders placed after 10 am PST will ship the next day. No same-day or Saturday deliveries. “3-day”, “2-day” and “overnight” refers to transit time. The day the order is shipped is not counted in the transit time.
We do not ship on holidays, Saturdays or Sundays. If you place your order for expedited shipping on a weekend or holiday, the order will be processed on the next available business day. See below for our holiday schedule:
Thanksgiving: November 23rd
Christmas: December 25th
New Years: January 1st
Order Processing Time
Most orders are shipped within 2 business days.
Custom Knife Shop Orders
Please allow a 6-8 week lead time for completion of your custom knife before shipping. No expedited shipping available for Custom Knife Shop orders.
Laser Engraved Knife Orders
Please allow 4-6 day lead time for laser engraved orders before shipping.
Shipping to Canada
There may be additional import taxes, customs duties and/or fees due upon delivery. Additional charges for customs clearance must be fulfilled by the recipient.
**Knives Prohibited in Canada**
The Criminal Code of Canada, Part 3 Firearms and other Weapons, Section 84.1 sets forth various definitions including a definition for prohibited weapon. Prohibited weapon means (a) a knife that has a blade that opens automatically by gravity or centrifugal force or by hand pressure applied to a button, spring or other device in or attached to the handle of the knife, or (b)any weapon, other than a firearm, that is prescribed to be a prohibited weapon. Buck Knives models **0110BRSA, 0110BKSA, 0112BRSA, 0112BKSA, 0838BRS1-B, 0838GYS1-B, 0838BKS-B, 0839BRS1-B, 0839BKS-B, 0839GYS1-B** fall into this definition and will not be shipped into Canada.
